Watchful · use case

Watchful for Retail.

Shoppers who need help, fitting rooms, the till line, what sells and what doesn't, and what walks out.

The film

  1. Tell me when a shopper is at the bags wall and nobody has helped.A shopper at the bags wall, 4 minutes.
  2. Let me know when people wait for fitting rooms that are free.3 waiting, 2 fitting rooms free.
  3. Let me know when the line at the till passes four.5 at the till. One register open.
  4. How many people stop at the new window, and how many come in?The window stopped 212 people today.
  5. Which products do people pick up and put back?New runners: 38 pick-ups, 7 sold.
  6. Which display stops the most shoppers?The new table stops 3× more shoppers.
  7. Let me know when someone hides an item.Possible concealment, beauty hall.
  8. Tell me if the stockroom door is left open.The stockroom has been open 15 minutes.

Moments, one at a time

Tell me if something spills on the floor and nobody cleans it up. Alert: Spill in aisle 3, near the dairy. Broken bottle at 2:36 PM. Not cleaned for 4 minutes.Let me know when the line at the registers gets longer than four people. Alert: Lane 2 has 6 people waiting. Started 3 minutes ago and still growing.Tell me when a shelf in the drinks aisle runs empty. Alert: Sparkling water is out in aisle 5. Shelf empty since 1:20 PM. 3 shoppers stopped there.Let me know if staff use the customer restroom. Alert: A staff member went into the customer restroom. 3:42 PM, second time today. The register is unattended, one customer waiting.

How Watchful works

Cameras that watch, understand and resolve.

Watchful turns the cameras you already have into part of the team. You tell it what matters, in plain words. It watches every camera, understands what is happening, and makes sure the right person handles it.

A wall of camera views from a warehouse and a store, every one watched.
01Watch

Every camera, every minute. The Watchful Box connects to the cameras you already have, wired or Wi-Fi, and keeps their video on site.

A warehouse camera: a person walks in the forklift lane without a vest, and Watchful's alert names it.
02Understand

Not just motion. It knows a person in the forklift lane without a vest, a spill, a queue, a door left open, and tells them apart from everything that doesn't matter.

The same alert, now marked Handled by Sam.
03Resolve

The right person gets the alert with the clip, acts, and marks it handled. Everything is logged, so you can ask about the past: “When was the back door left open this week?”

The Watchful Box beside a PoE switch with camera cables plugged in.
On its own

The box is your recorder: cameras plug into a PoE switch, the switch into the box. For a site with no recorder yet.

The Watchful Box on a network rack shelf, one cable to the existing switch.
With your system

One cable to your network. Your recorder keeps recording; Watchful adds the watching, the alerts and the answers.

The Watchful Box Pro on a desk in a quiet office at night, the router dark.
Box Pro: AI on the box

Nothing leaves the building, and alerts keep working without internet. The simplest answer for privacy rules and inspections.

More about the Watchful Box →

Run a pilot at your store.

One box, your cameras, and the instructions that matter to you. Every week you see what Watchful found, who fixed it, and how fast.

Book a pilot

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